Frequently Asked Questions

We currently only accept PayPal and credit card payments via PayPal. More payment methods will be added in the future.

All of our prices are displayed in USD.

Standard Shipping

United States: $12 flat rate, 30 business days

Express

United States, Europe: $26 flat rate, 7-12 business days
Other countries: $30 flat rate, 10-20 business days

 

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped (1-2 days after payment)

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.

Support Team: truewoodstory@gmail.com

All sales are final. We do not accept returns for refund or exchange, at the exception of items damaged in transit.
 
Refunds and Exchanges
 
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at truewoodstory@gmail.com with pictures of the damaged items, then return the damaged item to us. Upon the receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
 
Lost or Stolen Packages
 
True Wood Story is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, True Wood Story will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.